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Terms and Conditions

Just in case you need the small print, here it is:

Timings - Check-in time is after 3pm. Check-out time is before 11am.  If you require a late departure and let us know ahead of time, we will try and accommodate you free of charge.  Late departure without notice incurs a fee at £10 per hour after 11am.

Discounts -  We're happy to offer a couple of discounts during the winter months, but if documentation is required for these, such as Police ID or proof of local residence, this needs to be shown at check in.  If you don't provide this evidence, you will be charged the full, non-discounted price for the room, even if you have managed to book online using a discount code.   Discount codes may be used more than once, but they cannot be combined - only one code can be used per booking (otherwise we don't break even

Reservations - All bookings will be paid in full at time of booking or guaranteed with a credit or debit card.  When your reservation is complete, you will be issued with a booking number.  Please bring proof of your identity, such as a passport or credit card, when you check-in.   A credit card or debit card will also be required for pre-authorisation of any non-included extra costs, such as removal of the dressing gowns or hairdryers.  

Changes, cancellations and no-shows -  We will always do our best to try to accommodate your changes if you give us enough notice. If you need to cancel your booking with us, you will need to give us a minimum of 72 hours notice from 3pm on your arrival date. Failing to do so will result in your card will be charged for your stay and no refund will be given.  If you give us plenty of notice of a cancellation then we will not charge your card at all and will also aim to give you a refund. No-shows will be charged at the full booking rate.

Price - Room rates shown on our website are per room, per night and include all taxes. 

Damage - We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items, other than toiletries and disposables that are missing when you leave.

Disclaimer - Whilst we will take care of your things as if they were our own, we cannot be held responsible for any personal belongings lost, stolen or damaged at our hotel, nor any injuries sustained by guests during their stay. So, please be carfeul. We want you to come back and visit us again.
Pets Policy - Sorry, no pets allowed without prior approval.  Requests are handled on a case-by-case basis. Guide/Hearing dogs can be arranged for by prior request.

Limitation on Liability and Law - We make every effort to ensure that the material contained on our website is accurate, and all material is published in good faith, though we do not warrant its accuracy. Avo Hotel will not be liable for any direct, indirect or consequential losses or damages arising out of the use of this site or any errors, inaccuracies or omissions in the material or information provided. We cannot be held responsible for any property left behind, stolen or damaged during your stay. The laws of England and Wales apply to this website and to our terms and conditions. Court proceedings relating thereto may be commenced only in England and Wales. Nothing contained herein is intended to affect your rights under the laws of England and Wales.

Privacy Policy and Data Protection - We take our customers' privacy very seriously. We do not sell information about our customers to others. We share customer information only as described below.
Information Gathering and Disclosure Practices - When you first book with us you will be registered as a customer. We will retain all personal information you provide. We may need to pass this information on to other persons and it may also need to be provided to security and/or credit checking companies, credit card companies, government agencies and public authorities if so required or as required by law. This may involve sending your personal data between different countries, including countries outside the European Union where controls on data protection may not be as strong as the legal requirements in the UK.

IP Address - We use your IP address to help administer our website. Your IP address is also used to help identify you. We take great care to ensure this information remains confidential.

Registration - Our website's registration form requests users to give us security information and unique identifiers (such as your e-mail address). This information is used to contact customers when necessary and to send you information about our company. We respect your right to choose whether you want to receive information, and we provide users with the facility to opt out of receiving future mailings.

Non-Disclosure Third Parties - Unless we have your consent, we will not disclose your personal details to third parties. This is subject to the provision that we may disclose or transfer your data to data processors who are acting on our behalf. We will not sell, rent or trade your personal information to others for marketing purposes without your consent.

Security of Your Information - We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.

Your Consent - By agreeing to our terms and conditions, you consent to the collection, storage and processing of your personal information by us in to the manner set out in this privacy policy. Should we change our privacy policy we will post the changes on our website so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.